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InsightBrief / Archives for customer experience

Placing the Customer First in Identity Management

– The Role of CIAM in Successful Digital Engagement The growth of the digital realm as the primary point of customer engagement has accelerated over the past twelve months. In 2020, 40% of global consumers reported buying more online than they did the year before. Now more than ever, organizations need a scalable and easy-to [Read more…]

Filed Under: Identity Management, CIAM, Cyber Security Tagged With: customer experience, CIAM, Digital engagement, Identity management, Personalization, cybersecurity

Aligning an Identity Management Strategy with Security, Cost & Business Objectives

Whether through an app or browser, identity verification and registration processes are an integral part of modern business. The efficient management of digital identities of consumers, customers, employees and business partners is a critical success factor for digital business. This Brief distils a wide range of reports on Identity and Access Management (IAM), in particular, [Read more…]

Filed Under: Identity Management Tagged With: sso, Forrester, IAM, strategy, Auth0, Digital Transformation, KuppingerCole, cloud security, enterprise architect, SaaS, UX, customer experience, single-sign-on, digital strategy, info security

Digital Transformation in Government: The Challenges and Imperatives

Digital transformation is an ambitious project for any organization let alone government. Becoming innovative and adaptive is an ongoing journey of modernization. Government decision-makers aspire to facilitating broader citizen engagement, empowered employees and new digital infrastructures that will provide better access to data and services. But what are their challenges and imperatives? In this Executive [Read more…]

Filed Under: Government, Digital Transformation Tagged With: transformational partners, Big Data, government, 451 Research, Digital Transformation, public sector, customer experience, digital innovation, disruptive technology, digital strategy, managed services

The Dynamic State of Digital Transformation in the Enterprise

Business leaders in every vertical sector are increasingly concerned about remaining competitive. Digital disruption continues to claim corporate casualties; victims of competitors that invested in modern infrastructure and leveraged massive scale to transform markets on a global basis. The digital transformation of business represents both a competitive threat and a market opportunity. In this Executive [Read more…]

Filed Under: Enterprise, Digital Transformation Tagged With: customer experience, CenturyLink, IT services, digital innovation, InsightBrief, digital strategy, Big Data, managed services, 451 Research, info security, cloud, global study, Digital Transformation, North American, European, digital future, APAC

Redefining IT Priorities for a Digital Future – A North American Perspective on Digital Transformation

US organizations of all sizes and in all sectors are at various stages of digitally transforming themselves in order to compete effectively in their sector on the  world stage and avoid becoming a corporate casualty brought about by digital disruption. But how are IT and line of business executives in these organisations choosing and using [Read more…]

Filed Under: Digital Transformation Tagged With: CenturyLink, US enterprises, Security, IT services, Big Data, 451 Research, cloud, Digital Transformation, digital disruption, digital future, customer experience

Redefining IT Priorities for a Digital Future – A European Perspective on Digital Transformation

European organisations of all sizes and in all sectors are at various stages of digitally transforming themselves in order to compete effectively in their sector and avoid becoming a corporate casualty brought about by digital disruption. But how are IT and line of business executives in these organisations choosing and using digital initiatives for business [Read more…]

Filed Under: Digital Transformation Tagged With: T services, Security, CenturyLink, Big Data, 451 Research, cloud, Digital Transformation, digital disruption, European enterprises, digital future, customer experience

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