Unified Comms: Managing Change and Growth in Your Organization

Cloud-based solutions are becoming a popular choice for unified communication solutions with enhanced capabilities. Businesses today want collaboration tools, mobility and contact center management without the hassle and cost of stand-alone, in-house systems. Selecting the right one for your company requires you to know what you want in a system and identify a provider that meets those requirements.

• Benefits of UCaaS are simplicity, speed of deployment, business continuity, staffing efficiency, ability to stay current, reduced risk, reduced cost, location independence, and IT focus on more complex IT needs.
• While large companies might struggle to find cloud service solutions with specific bells and whistles, small and midsize companies can benefit from enhanced features normally cost prohibitive on a PBX system.
• When selecting a vendor, don’t assume to know their core features. Verify they provide the most basic of services within their initial fee, such as call forwarding, faxing, do-not-disturb, voicemail and call recording, just to name a few.
• Vendors differ the most in the enhanced capabilities, so ask questions directly relevant to the services you consider priority and important for your organization and industry.