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InsightBrief / Relationship Management

Relationship Management

Online Experience For Your Customers – B2B Vs.B2C

A survey of European organisations revealed that consumer-facing organisations are more likely to have achieved a higher level of domain maturity than non-consumer-facing or B2B organisations. Consumer-facing organisations are more likely to have outsourced online customer service. Consumer-facing businesses are most likely to have dealt with security and performance issues thus freeing themselves to focus [Read more…]

Filed Under: Online Experience Management

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